Installation Problems

Make sure that you are getting the most out of your Sky TV by ensuring it is installed correctly. Incorrect installation could lead to low quality signal and a poor TV picture. Here is a list of things that could cause installation problems:

Pitched Roof

When picking a spot to install your minidish, make sure that the location has an unobstructed view of the satellite.

A pitched roof can interfere with the dish’s line of sight, and may partially obstruct it’s view. Make sure the location you choose is not directly underneath a roof’s overhang, and that it is not located too low behind a pitched roof.

If you have installed your dish near a pitched roof, check that your signal quality is above 50% during good weather. Any lower, and the roof may be interfering with your dish’s view of the satellite. In this case, try re-positioning the dish or choose a more suitable location. If you are still stick, get in touch with Sky customer service for installation help.

Trees

Any type of object that obstructs the Sky dish’s view of the satellite can cause a reduced or complete loss of signal.

Tall trees are one of the most common culprits, and during high winds, you may notice fluctuations in your signal quality and a disrupted TV picture as the trees sway back and forth across the dish’s line of sight.

If this is the case, you may have to mount your dish in a new location that has an unobstructed view of the satellite.

Bad Dish

If your dish is incorrectly positioned, or is slightly tilted, you may experience low signal quality.

Use a spirit level to check that the LNB arm of the dish is horizontal, so that the LNB will be accurately skewed. Reposition the dish if necessary.

Water Damage

Water damage or corrosion of the coaxial cables can cause a partial or even a complete loss of Sky TV reception. Check your dish’s LNB connections for signs of water damage, and make sure that any connections are waterproofed with self-amalgamating tape.

If you still need help with installation problems, be sure to contact Sky customer service. You may need to have the tech who installed the dish or box visit again.