Poor Reception During Rain

It is quite common for users to experience bad Sky TV reception during severe rain and thunderstorms. Here are some tips on how you can keep on watching TV, no matter what the weather:

Check your dish alignment

Poor quality signal is often caused by your dish being out of alignment. During heavy rain, you may experience problems with your Sky TV picture quality, including:

• Picture ‘breaking up’
• Picture freezing
• ‘No satellite signal’ message displayed on-screen

Check your dish’s alignment by checking the signal quality during dry weather. If your signal quality during dry weather is at 50% or less, you may need to re-align your minidish. Read this guide about high wind affecting signal quality.

Be sure you are using the latest firmware version for your digibox.

Check your LNB

The LNB is the device that is mounted on the arm of the dish, pointing towards its centre. Because it is continuously exposed to the elements, it may easily become damaged or faulty. Check your LNB, and replace if necessary.

Check your cables

If rain gets into the coaxial cable, it can cause water damage and ruin your TV’s signal quality. Check your cable for signs of damage. Make sure that the connection between the F-type connectors and the LNB has been waterproofed with self-amalgamating tape.

If you see signs of water damage to the coaxial cable or F-type connectors, replace them immediately.

Make sure you re-route any cables that run over guttering or a sloped roof, as they move around easily and commonly experience damage due to friction.

Invest in a new LNB

If you have an older LNB model, which typically have noise figures of around 0.9dB, consider buying a new model such as the Sky+ Quad LNB. The new models have a lower noise figure at 0.5dB, providing better reception.

When buying a new LNB, make sure it is the correct model for your dish. You can also buy an LNB arm adaptor, which fits all dish types. You can call the Sky telephone number for help with your TV.

Upgrade your Digibox

If you have an earlier Sky box model, consider buying a new Digibox with better receiver tuner sensitivity and selectivity. New models which may improve reception during bad weather include:
• Pace BSKYB2600 Sky Digibox
• Pace DS430N Sky Digibox
• Pace DS440 Sky Digibox

Buy a Larger Dish

For most parts of the UK, a standard 43cm dish is sufficient to provide good Sky TV signal quality. However, you may consider buying a Zone 2 60cm dish, which will provide better signal quality during heavy rain.

If you live in the north or far west of the UK, including Scotland, northern England and Cornwall, you will already receive lower Sky TV signal strength than the rest of the UK.

If you live in these areas and use a standard size dish, during heavy rain you may experience even lower signal quality and have problems with pixellation and a breaking-up TV picture. We therefore recommend buying a Zone 2 dish to increase your reception.

No signal during a thunderstorm

During extreme weather conditions, such as torrential rain or thunderstorms, a loss of Sky TV signal may be inevitable. In these cases, even if your Sky Digibox is correctly installed, you may see an on-screen “no satellite signal is being received” message. If the signal loss is caused by a thunderstorm, you may just have to wait until the storm dies down until you can start watching TV again. You can also call customer care to check if their is an outage in your area.